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Messaging
22 articles
Reminders and lifecycle messages Editing message templates SMS credits Campaigns: reactivate lapsed patients and fill quiet weeks Turning individual automatic messages off Recovering abandoned bookings SMS auto top-up How SMS is charged: segments, and why emoji cost you Marketing consent vs appointment messages Previewing your automated emails with a test send Low-credit warnings and what happens when SMS runs out Birthday messages and the birthday offer Automatic review requests The rebook nudge and treatment recall, and how they differ The booking confirmation message Cancellation and no-show messages Buying SMS credits What happens when a patient texts STOP Messages: the log and the two-way inbox Changing when reminders and review requests send When every automatic message sends Aftercare advice and the post-treatment check-in