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Messaging
22 articles
SMS credits When every automatic message sends Changing when reminders and review requests send Messages: reading and replying to patient texts The rebook nudge and treatment recall, and how they differ Previewing your automated emails with a test send Recovering abandoned bookings SMS auto top-up Aftercare advice and the post-treatment check-in Automatic review requests Buying SMS credits Cancellation and no-show messages What happens when a patient texts STOP Marketing consent vs appointment messages Turning individual automatic messages off Birthday messages and the birthday offer Low-credit warnings and what happens when SMS runs out Booking confirmation messages How SMS is charged: segments, and why emoji cost you Reminders and lifecycle messages Editing message templates Sending a one-off patient email