Automatic review requests
Last updated
A steady flow of recent reviews is one of the strongest growth levers a clinic has. The review request automates the ask, and asks every patient the same way.
Switching it on
- Go to Settings, Reviews and switch on Automatic review requests (owners only).
- On the same page, under Your Google listing, if Find my listing is available, press it, then Connect beside your clinic. If you have no review link yet, connecting your listing fills it automatically; an existing review link stays unchanged.
- Or, under Review requests, press add a custom link, Use a custom link or Change, depending on what is already saved, paste your link into Google review link and press Save. Only Google's own review links are accepted.
For requests sent straight to Google, you need a Google review link: without a destination there is nothing useful to send. The page says Review requests are off when that is the case.
Where the button takes patients
For requests sent straight to Google, the email's Leave a review button opens your Google review page. There is no rating screen or filtering before that link. This direct Google link does not expire.
How often a patient is asked
A review request is a favour you are asking of somebody who has already paid you, so the product is deliberately cautious about it. Two main limits apply per patient, per clinic.
- One request per visit, not per treatment. If two treatments belong to the same multi-treatment booking, at most one review request is sent for that visit. This holds even when the two appointments are hours apart.
- One request per patient every 120 days. A regular who comes in monthly is asked roughly three times a year, not twelve. Only requests recorded as Sent or Delivered start that cooldown.
Only patients opted in to marketing email are asked at all, and the request is email only. A direct Google link does not tell AesthetiClinic whether the patient clicked or reviewed you. Review activity already recorded in AesthetiClinic can also prevent further requests.
Why you cannot match a patient to their Google review
The Google Places data used here contains up to five reviews and public author details, such as display names, profile links and photos; AesthetiClinic does not match these to patient records. The product records the review requests it sent, rather than identifying patients from Google reviews.
Timing and wording
The request can be re-timed in Settings, Messaging: on its card in the Marketing section, set Hours after the visit (default 72). The default timing is later than the 48-hour clinical check-in. If you change it, choose a time that keeps the messages apart. Edit the email wording on the same card; to pause requests without removing your review link, untick Send automatically and press Save beside that switch.