Changing when reminders and review requests send

Three messages let you move their send time: the 48-hour reminder, the 24-hour reminder and the review request. Everything else fires at its built-in time.

Setting the timing

1. Go to Settings > Messaging and find the message's card.
2. In the Hours before the appointment box (or Hours after the visit for the review request), enter the number of hours you want.
3. Press Save.

The 48-hour reminder is off by default, so its timing only matters once you have switched it on. Leave the box blank to use the default: 48 hours and 24 hours before the appointment for the reminders, and 72 hours after the visit for the review request. You can set anything from 1 to 336 hours (two weeks).

Examples

• Set the second reminder to 4 to text patients on the morning of their appointment rather than the day before.
• Set the first reminder to 72 if your cancellation policy needs three days' notice.
• Set the review request to 24 to catch patients while the visit is fresh.

No double sends

Moving the timing never re-sends a message that has already gone out. Each appointment gets each reminder at most once, so you can adjust the hours whenever you like without worrying about patients being messaged twice. The only edge case runs the safe way: if you move a window and an appointment's new send time has already passed, that appointment is simply not messaged.