Reminders and lifecycle messages

The system sends messages around each appointment automatically, cutting no-shows and bringing patients back without you having to remember.

Appointment reminders

Reminders go out ahead of the appointment, typically at 48 hours and again at 24 hours before. A patient who has been reminded twice is far more likely to turn up, and far more likely to cancel in time if they cannot make it, freeing the slot.

Lifecycle messages

Beyond reminders, the system can send messages at the moments that matter:

• No-show. A follow-up when a patient misses their appointment, to re-engage them.
• Rebook. A nudge to book their next visit, keeping regulars on schedule.

Why automate it

These messages are the kind of consistent follow-up that busy clinics rarely manage by hand. Automating them means every patient gets the same professional touchpoints, which protects your diary and your revenue.

Making them yours

The wording of each message is a template you can edit, so the tone matches your clinic. See the article on editing message templates.