No-show and late-cancellation fees: what has changed

AesthetiClinic no longer charges a patient's card after a no-show or a late cancellation. If your clinic used the old Charge a fee for no-shows and late cancellations setting, it has gone, and nothing is charged when you mark a no-show or cancel an appointment.

How to protect your diary now

Your protection is the booking reservation fee the patient pays when they book online:

• If the patient does not attend, or cancels later than your notice allows, the fee is kept.
• If they attend, it comes off their bill.
• If they cancel in good time and fee returns are enabled, you return it under your rule in Settings, Clinic, Online booking policy. The money is never moved automatically: for patient self-cancellations, we send a clinic notice and list any fee due back on the Finance page, and you refund it from your Stripe dashboard.

You can set a fixed fee on each treatment and a clinic default. See Payment at booking.

What has changed in the diary

• Cancelling an appointment has no fee tick box. After Cancel appointment, the button reads Confirm cancellation: followed by the treatment name. See Cancelling an appointment.
• Marking a no-show no longer warns about a fee or charges one. See Marking a no-show and what happens next.
• Under Settings, Clinic, No-shows & cancellations, Flag repeat no-shows works exactly as before.

Update what you tell patients

If your Booking page information or Terms and conditions (both in Settings, Clinic) mention a no-show or late-cancellation charge to their card, update them to describe your booking reservation fee instead.

Fees charged under the old setting stay on your records and reports as they were.