Marking a no-show and what happens next

When a patient does not turn up, mark the appointment as a no-show so the record is right and the follow-up machinery can do its job.

Marking it

1. Click the appointment on the Calendar.
2. In the drawer, set Status to No show.
3. Press Save changes. The block turns red-tinted on the diary.

What follows automatically

• The fee, if you have one. If no-show fees are enabled in Settings, the drawer warns you before you save: marking as no-show will charge the fee to the card on file, if there is one. After saving, a small notice in the corner tells you exactly what happened: the fee was charged, there was no card on file, the card was declined, or the card needs the patient to authenticate.
• Day status is cleared. Any Arrived or Ready marker is removed.
• The slot can go to your waitlist. With waitlist auto-fill on, the freed time is offered to matching waitlist patients with a claim link, though very short-notice slots are skipped by your minimum-notice setting.
• A no-show follow-up message. The messaging automations include a no-show follow-up to re-engage the patient; see the reminders and lifecycle messages article.

Marked in error?

If the patient appears after all, open the drawer and set the status back to Confirmed or Completed. If a fee was already taken, refund it from your Stripe dashboard; the charge settles to your own Stripe account like a deposit.