Requesting a prescription

A prescription request tells your prescriber which patient needs what, and why. Anyone on your team with clinical access (owners, prescribers and practitioners by default) can raise one; it then goes to the named prescriber for approval.

Creating the request

1. Go to Prescriptions and press + New prescription.
2. Patient: start typing a name, phone number or email and choose the patient from the results. Dates of birth are shown in the list to help you pick the right person.
3. Prescriber: choose from your clinic prescribers or external prescribers. If none appear, they need setting up first in Settings > Prescribing.
4. Items: add each medicine with optional Quantity (for example 1 vial) and Notes. The Item field suggests entries from your prescription item catalogue. Press + Add item for more lines.
5. Prescription content: directions, dose, site, and anything the prescriber needs.
6. Clinical justification (required): why this treatment is clinically appropriate for this patient. A request cannot be created without it.
7. Press Create request.

If the prescriber is a member of your team, the system attempts to email them a link to sign in and review the request. If they have no email address, or sending fails, the request is still saved. External prescribers are not emailed.

Tracking requests

The Prescriptions page lists requests with filters for Requested, Approved, Declined and All. Each row shows the patient, who requested it, the prescriber (external prescribers are badged), a summary of the items and the current status. Open any request to see the full detail and its timeline.

Remember: the prescriber must consult the patient face-to-face before approving. Raising the request does not shortcut that. See Approving or declining a prescription request.