Logging complications and adverse events

When a treatment causes a problem, such as a delayed reaction, an infection or a vascular event, log it on the patient's record as a complication. This is separate from the treatment record itself: it captures what went wrong, how serious it was, and what was done.

Logging one

You need clinical access. On the patient's Clinical tab, find Complications and press Log complication. Enter the Date, choose the Severity and describe What happened. You can also enter a Type, Link to treatment record, Implicated product and Batch no. The product and batch are recorded as text, so check them carefully.

Record the Action taken, Follow-up plan and Review by date, then press Save complication. An unresolved complication also appears in the banner above the patient's tabs.

When it is resolved, you can enter an outcome and press Resolve. Press Reopen if it needs further attention; resolving it keeps the event on the record.

The complications report

In Reports, open Complications. You need clinical access to view it. The report shows events in your selected date range, counts by severity, and an overall rate based on the number of treatment records written in that range. It also lists unresolved events from all dates and offers a CSV export. It does not calculate rates separately by treatment or product.

For links to current professional guidance, see Emergency and complications guidance: where to find it. This page is about the record you keep afterwards.