aestheticlinic

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No-show and late cancellation fees have changed

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We have removed the option to charge a patient's saved card after a no-show or late cancellation. We don't take money a patient hasn't already agreed to pay at the time, so the fee box in the diary and the setting for it are gone.

To protect your diary, use a reservation fee instead. Patients pay it when they book, and you can set it as a percentage of the visit with a minimum amount, in Settings > Clinic. Saved cards are still there for patients who choose to save one for their own future bookings.

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