Bold, lists and links in your emails

Nothing you have written has changed. Your emails send exactly as they did until you choose to edit them.

The email wording on each message now has a small toolbar, so you can make the important parts stand out without any special symbols.

What you can do

• Bold and Italic, for the line a patient must not miss.
• Bulleted and numbered lists, for aftercare steps or what to bring.
• Link, to add a web address, an email address or a phone number.
• Line break, for a new line within the same paragraph (or press Shift+Enter).
• Insert, to add details filled in for each patient, such as their first name. They show as labelled chips, and each message lists only the details it can fill in.

Try it on one message

1. Open Settings → Messaging. Only clinic owners can change these settings.
2. Choose Edit on an email, such as the booking confirmation.
3. Turn a line in capitals into a bold line, or a run of dashes into a bulleted list, and save.
4. Under Preview your emails, send yourself a test to see it in a real inbox.

Pasting from Word or Gmail keeps bold, italic and lists and leaves out fonts, colours and sizes, so your emails stay consistent. Text messages are unchanged and stay plain text.