Controlling which treatments patients can book online

Not every treatment should be freely bookable online. Some need a consultation or a patch test first, and some you would rather not advertise at all. The clinic owner sets each treatment's online visibility in Settings, Treatments, with three modes.

The three modes

• Bookable online. The normal setting: patients see the treatment and its times and can book it themselves.
• Listed with a notice. The treatment and its price stay on your public booking page and widget, but instead of appointment times the patient sees a message you write.
• Hidden. The treatment is removed from your public page entirely.

Listed with a notice

Use this when a treatment needs a step first. Choose Listed with a notice, then type your message in Message to show patients (up to 300 characters), for example "Please book the lip filler dissolve consultation first". You can add an optional Link (optional), such as the consultation's booking page or a form; patients see it as a More information link beside your message, so they can act on it in one tap.

They cannot book the treatment online, and any old link straight to it shows the notice rather than an error, so nothing breaks. Your team can still book the treatment in the diary as normal.

Before you book (shown to the patient) is a separate information field. It does not stop online booking. Use Online visibility to show a notice instead of bookable times.

Good to know

Changing a treatment's visibility only affects new online booking. It never touches appointments already in the diary.