The staff report

One report, behind the finance capability because it carries revenue.

Staff summary

One row per practitioner for the period: visits completed, cancelled and missed, the revenue attributed to them, the average per visit, their rebooking rate, rostered hours and revenue per rostered hour.

• Completed, cancelled and no-shows count visits, not appointment rows, so a multi-treatment visit counts once. Diary blocks for lunch or admin are not visits and are not counted.
• Revenue is money taken in the period, attributed through the payment's appointment.
• Rebooked is the share of the patients this practitioner completed a visit with in the period who have a future appointment booked with the clinic. It is the same definition the executive summary uses, so a patient who rebooks with a colleague still counts.

Rostered hours are not hours worked

Rostered hours come from the rota: the shifts that fall inside the period, plus extra shifts, less time off. They are not hours worked, which this product does not record, so read revenue per rostered hour as a measure of how well the diary was filled rather than of how hard somebody worked. A practitioner with no rota shows no figure per hour rather than a misleading zero.

Unattributed money

Money taken in the period with no appointment behind it, which means retail, account top-ups and gift vouchers, is shown as a single figure under the table. It is attributed to nobody rather than split across the team, because splitting it would invent a number. The same rule applies wherever practitioner revenue appears.