Handling a product recall with batch search

If a manufacturer recalls a batch, you need to know within minutes which of your patients received product from it. When you have recorded batch numbers, you can search those product uses.

Running a recall search

1. Go to Stock and open Batch recall.
2. Enter the batch / lot number from the recall notice and press Search.

What you get back

You need clinical access. Results include recorded product uses from treatment records and shared visit maps whose batch number contains what you typed, matched without regard to capitalisation. They are ordered by when the product use was recorded, newest first, in pages of up to 50 product uses, showing:

• The Patient, linked straight to their record so you can contact them.
• The Product, Batch and Expiry.
• How much was Used and the Date of the treatment.
• An Open map link where a linked record is available, so you can check any mapped detail.

Because the search matches part of a batch number as well as the whole, check the Batch column against the recall notice before you contact anyone. If there are no recorded matches, the search says so. Check how completely you have recorded batches before treating an empty result as the full picture.

Follow More matches: next page until you reach the end. The distinct patient count is for the current page, and a patient may appear on more than one page. Back to first page starts again and includes newer uses added since you began.

What to do with the results

1. Work through the list and contact each patient as the recall notice instructs.
2. Log any resulting problems on the patient's record as a complication, including the implicated product and batch number.
3. Check your shelf and adjust stock for any recalled product you return or destroy, with a note explaining why.

The search only finds product uses with a recorded batch number. Batch numbers are not compulsory on every record, so an empty result does not prove that nobody received the batch.