How practitioner seats and billing work

Your subscription is priced per practitioner, per month, and the seat count looks after itself as your team changes. Everything shows on Settings > Billing (owners only).

What counts as a seat

Every active team member in the owner, prescriber or practitioner role is one billable seat. Reception is free and never counts. There is always at least one seat. The Billing page spells out the sum, for example 2 practitioners × £25, shown ex-VAT, alongside your renewal date.

Seats update automatically

When a practitioner joins or a leaver is set to inactive on the Team page, your seat count, and therefore your next invoice, adjusts to match. You never need to tell us your headcount; the Team page is the single source of truth.

Managing the subscription

• Manage billing opens the secure billing portal where you can update your card, view invoices or cancel.
• If you cancel, the subscription runs until the end of the period you have paid for. The Billing page shows Subscription ending with the date your access ends, and a Resume subscription button in case you change your mind. Nothing is deleted either way.
• If a renewal payment fails, the page shows a payment problem with an Update your card button, and you have a grace period to fix it.

Referral credit

Free months earned through the referral programme are applied as credit against your invoices, sized to your own seat count, so a bigger clinic's free month is worth proportionally more.