How online booking works
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Online booking turns your shifts into a live, bookable diary on your public page, so patients can book themselves in around the clock. This article explains where the times a patient sees come from.
Where slots come from
Available times come from the Shifts page: your weekly shifts, extra shifts and time off. The length of each treatment determines how much working time a booking takes up. Existing appointments, blocked time and busy events from a connected external calendar remove times from availability.
Gaps between appointments
In Settings, Clinic, under your booking policy, Minimal gap between appointments (minutes) adds time after each candidate slot when checking availability, but it does not guarantee a turnaround gap after an appointment already in the diary.
Minimum notice
Minimum notice (hours), in the same place, stops patients booking at the last minute. Slots inside that window disappear from the page, so you are not ambushed by a booking ten minutes before it starts.
How far ahead
Booking window (days ahead) sets how far into the future patients can book. Dates beyond it are not offered.
Putting it together
The page checks your shifts, time off, treatment durations and buffers, gap, minimum notice and booking window. It also checks shared resources and requires a practitioner who is bookable, visible for online booking and offers that treatment. A live waitlist offer can temporarily hold a slot back from public booking.