Your free trial and subscribing

You normally start with a 14-day free trial so you can set up your clinic and try it with real patients. The sign-up page explains whether you need a card. An eligible partner offer can change the trial, so check the offer and dates shown for your account.

Before you choose Create account, the sign-up page shows the standard 14-day trial and £25 + VAT per month per practitioner afterwards. If a card is required during clinic setup, monthly charges start after the trial unless you cancel. If no card is required, you choose whether to subscribe. Eligible offers are checked during clinic setup and can change these terms.

Only the clinic owner can open and manage Settings, Billing.

The trial

During the trial you can use the features available to your clinic. Settings, Billing shows how many days are left, and in the last week a Trial ends in notice appears at the top of the app so the end never takes you by surprise.

After the trial

Settings, Billing shows your subscription rate and practitioner count. Seats are based on active team members who hold appointments, with at least one billed seat. Changing the seat count updates your next renewal.

If your trial already has a subscription and usable payment method, it converts when the trial ends. You do not need to subscribe again. Use Manage billing to change the payment method.

If your trial has no subscription, it does not automatically charge a card. Use Subscribe now before it ends to keep working afterwards. A clinic in this state can receive a reminder three days before the trial ends.

If you decide not to continue, press Turn off auto-renew in Settings, Billing before the trial ends. You keep the rest of your trial. Check the access-end date and confirmation shown, especially if you signed up with an offer, as a scheduled cancellation can be after the trial ends. Once you are subscribed, the same page has Cancel subscription.

If a payment ever fails

Your app stays usable while the subscription is past due and Stripe retries payment. Your directory listing can be taken down during this period until billing is restored.

• Settings, Billing shows There is a problem with your payment. Press Update your card to fix it on Stripe's secure page.
• If Stripe marks the subscription unpaid after unsuccessful retries, the app becomes read-only. You can still sign in, view patient records and download your data. For an unpaid subscription, press Update your card in Settings, Billing. Access returns once the outstanding payment succeeds. If the subscription has ended instead, use the subscription options shown on that page.

Your data is always yours

Even in read-only mode, the full data export stays available. As the clinic owner, you can download your data from Settings, Data & export. Export your records before closing or leaving the service, and check that page for any retention dates shown.

The trial notice and Billing page use UK dates. Card-based signup uses Continue to Stripe; a card-free signup uses Create clinic. Connecting your clinic's Stripe account for patient payments is separate from your AesthetiClinic subscription.

The owner can receive failed-payment, retry and payment-resolved emails. Check Settings, Billing for the actual subscription rate, access-end date and any charge guidance.