Choosing a practitioner at online booking

When your clinic has more than one practitioner taking online bookings, the patient is asked who they would like to see before any appointment times are shown. Who treats them is their decision, not a default.

What the patient sees

On the booking page, after choosing a treatment, the patient sees Choose your practitioner with each bookable practitioner listed by name and photo, followed by I don't mind. Nothing is pre-selected. Once they choose, the calendar shows that practitioner's available times; choosing I don't mind shows every time any practitioner is free and assigns whoever is available for the slot they pick.

Their choice travels with them through the rest of the booking, so paging through the calendar or going back a step never loses it.

Why nothing is pre-selected

Previously "Any available" sat at the top of the list already ticked, so a patient who scrolled straight to the times was quietly assigned whoever was free soonest and only found out in the chair. At the first clinic with two practitioners that caused cancelled bookings. Making the choice explicit costs one tap and removes the surprise.

Clinics with one practitioner

If only one member of your team is bookable online, the question is not asked at all; the patient goes straight to the times.

Who appears on the list

Practitioners appear when they are marked as bookable online in Settings > Team. Someone who holds appointments in the diary but should not be chosen by patients directly can stay bookable without being bookable online; they will still be assigned through I don't mind when they have the free slot.