Changing your password

You can change your own password inside the app, as long as you know the current one.

Changing it

1. Select your name at the bottom of the menu, then My account.
2. Under Password, enter your Current password, then your New password and Confirm new password.
3. Press Save new password.

You stay signed in where you are. Any other device that was signed in to your account is signed out, and we email you to say your password was changed. If you get that email and it was not you, reset your password straight away and tell us.

What a new password needs

• At least 12 characters.
• It cannot contain the word "password", or the name AesthetiClinic.
• It cannot be one that has appeared in a known data breach elsewhere online. That does not mean anything here has been affected; it means the password is on lists attackers try first.

These rules apply when a password is set. An existing password that is shorter still signs you in.

Forgotten it?

Use Reset it by email on the same card, or Forgot password? on the sign-in page, and we email you a link to choose a new one.