ABOUT Momentum Aesthetics is a nurse-led aesthetic clinic based in Waterlooville, Hampshire. Treatments are provided by Jenna Graham, Registered Nurse. ELIGIBILITY & TREATMENT SUITABILITY All clients must be aged 18 or over and proof of age may be requested. All treatments are subject to consultation, clinical assessment and medical suitability. Momentum Aesthetics reserves the right to decline or postpone treatment where it is considered clinically inappropriate, unsafe or not in the client's best interests. Clients must provide accurate and complete information about their health, medical history, medications and other relevant circumstances. PRESCRIPTION TREATMENTS Certain treatments involve prescription-only medicines and require assessment by an authorised prescriber before treatment can proceed. Any applicable prescribing consultation fee is non-refundable. BOOKINGS & PAYMENTS A booking fee or deposit may be required to secure an appointment. Deposits are redeemable against treatment unless the cancellation policy is breached. Full payment is due on the day of treatment unless otherwise agreed. CANCELLATIONS AND LATE APPOINTMENTS At least 48 hours' notice is required to cancel or reschedule an appointment. Cancellations with less than 48 hours' notice may result in the loss of the booking fee or deposit. Failure to attend without notice may result in loss of the deposit and pre-payment being required for future appointments. Clients arriving more than 15 minutes late may need to reschedule and may forfeit their deposit. Results and expectations RESULTS Aesthetic treatments are elective procedures and individual results vary. Specific aesthetic outcomes cannot be guaranteed. Clients are responsible for following the aftercare advice provided. Failure to follow aftercare instructions may affect treatment results, recovery or the risk of complications. REFUNDS Due to the nature of prescription-only medicines and injectable treatments, refunds cannot be offered once treatment has been administered. If you have concerns following treatment, a review appointment will be offered where clinically appropriate. LIABILITY Treatments are provided in accordance with applicable professional standards, regulatory guidance and clinical best practice. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. To the extent permitted by law, Momentum Aesthetics cannot accept responsibility for dissatisfaction arising from individual aesthetic preferences or biological variation, failure to achieve a particular desired result, complications arising from failure to follow aftercare advice, or adverse outcomes associated with relevant medical information that was not disclosed during consultation. Clients will be given the opportunity to ask questions and discuss the risks, benefits and alternatives before treatment. COMPLAINTS If you are dissatisfied with any aspect of your care or treatment, please contact: jenna@momentum-clinic.co.uk We aim to address concerns promptly and professionally. UPDATES TO TERMS & CONDITIONS These Terms & Conditions may be updated periodically to reflect changes in clinic practice, regulation or legal requirements. The latest version will be available through our website or booking portal. Momentum Aesthetics jenna@momentum-clinic.co.uk